Union Civil Service Board

Union Civil Services Board Law and Rules,

Civil Service Personnel Law and Rules, Civil Service Affairs


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Chapter (3)

Commitment to People-centered Civil Service

8. The Civil Service Personnel shall-

(a) perform their duties and responsibilities for the interest of the State and its people with regard;
(b) prevent the wastage and loss of natural resources;
(c) put efforts to improve the public service standards in order to respond to the needs of
the people promptly;
(d) set priorities to accomplish timely the tasks with empathy and respect to the public, without discrimination on the basis of race, religion, position and sex;
(e) take considerations and commit to produce the good results, in order to gain the public trust and to be the role model of future generations;
(f) protect the interest of the State and its People by upholding code of conduct with good
willingness;
(g) avoid any expressions and manners that cause damage to the public interest.

Chapter (4)
Diligence, Effectiveness and Efficiency

9. The Civil Service Personnel shall-
(a) coordinate effectively with each other, and with other departments and organizations;
(b) carry out the assigned duties and responsibilities enthusiastically and willingly in a timely manner;
(c) participate actively in the professional activities related to their duties and responsibilities;
(d) carry out the assigned duties and responsibilities seriously to ensure validity without any mistakes.

Chapter (5)
Innovativeness and Competitiveness

10. The Civil Service Personnel shall-
(a) study continuously in order to become the competent and dedicated personnel for the
development of the State and Organization;
(b) share their work experience and technical knowledge;
(c) have functional competencies, and modernized technical skills and innovative ideas;
(d) be able to solve successfully the workplace problems with the effective and innovative way;
(e) be able to think deeply and broadly;
(f) have good judgment and critical thinking skills.

Chapter (6)
Honesty, Dignity and Trustworthiness

11. The Civil Service Personnel shall-
(a) be honest in delivering the services to the public;
(b) maintain professional and ethical conduct at best;
(c) avoid misappropriation of vested authority according to the duty and not use coercion;
(d) prevent the wastage and loss of State property and finance;
(e) make efforts to build and maintain trust between the government and the public;
(f) separate personal matters from position, department, duties and responsibilities;
(g) be free from corruption;
(h) ensure that information to which level of security classification is assigned is not disclosed;
(i) be honest, and loyal to the State, respective organization and the public;
(j) be trustworthy and able to undertake the responsibilities assigned by the department and organization;
(k) be trustworthy and respect each other;
(l) avoid behaviors and expression that may cause misunderstanding in the organization and among staff;
(m) avoid using departmental information for personal interest;
(n) not engage in any business connected to the vested authority for self-interest.

Chapter (7)
Outstanding Competencies and Technical Competencies

12. The Civil Service Personnel shall-
(a) study continuously to improve leadership and management skills;
(b) learn how to effectively implement public policies and programmes;
(c) provide services to the public with full competencies and the highest level of expertise;
(d) study how to cooperate in the workplace and develop the skills based on performance and competency-based criteria;
(e) be able to understand and apply the modern communication technologies;
(f) observe the policies, law, rules, orders and directives issued by the State and organizations;
(g) be able to successfully accomplish the duties and responsibilities with minimal supervision;
(h) be able to perform the duties competently according to their respective positions and
support their colleagues to become competent;
(i) learn continuously to become well- qualified.

Chapter (8)
Inclusive Participation and Coordination

13. The Civil Service Personnel shall-
(a) not discriminate on the basis of race, place of birth, religion, position and sex in any civil service matters;
(b) respect mutually according to the departmental, traditional and cultural practices;
(c) cooperate with, if necessary, local and international government organizations, non-governmental organizations, and private organizations in accordance with the enacted policies;
(d) cooperate with others with team spirit while undertaking the assigned duties and
responsibilities.

Chapter (9)
Impartiality, Free from Corruption and Fairness

14. The Civil Service Personnel shall-
(a) provide services in a timely manner and free from corruption;
(b) follow the Constitution (2008), existing laws, rules, regulations, by-laws, notifications,
directives, procedures, and regional orders and directives issued occasionally;
(c) avoid bias, and behaviours and expressions that may cause public misunderstanding;
(d) deal the public with respect and empathy, and treat fairly;
(e) make fair decisions in a timely manner;
(f) be free from the party-politics.

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